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Customer Care

Returns and Exchanges

All returns or exchanges can be made by contacting us at Items can be returned within 14 days of receipt ONLY if they are unworn or damaged upon arrival. If there is evidence of wear and tear or makeup stains, the item is not eligible for a refund or exchange. Please make sure all items are returned in original packaging to company address. Once item is received and cleared, a refund or exchange may then be granted. Please note, we do not offer free returns and the shipping charge will not be refunded.

Shipping and Delivery

We offer standard ground shipping, typically 3-5 business days for a flat rate of $7.99 and international orders are a flat rate of $20. Orders will be confirmed within 24 hours of purchase. Once your purchase is confirmed, all tracking info will be sent via email which will give you location access to your package. If there are any problems with shipping please contact us at so all issues can be promptly rectified. Please note all customs/duties and or taxes for international orders are the customer's responsibility and are not included in the overall shipping charge. 

*ADDITIONALLY, ALYANNA BY ALEXANDRA IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. Once we send you a confirmation email with shipping and tracking details we no longer are held accountable for that package. If you have any concerns please contact your local mail carrier service.  

Questions or concerns

We can be contacted through our LIVECHAT option which is available 24 hours a day for your convenience or through our email We look to help to our best ability and as quickly as possible!



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